Careers At Sunbird
Join the Sunbird family! Interested in working for Sunbird Storage? We’d love to have you on our team!
We operate the most modern, highest-quality self storage facility. We are dedicated to creating an incredible experience for our customers and teammates, so every time someone steps foot in our facility, they enter a welcoming and inviting space.
As a member of our team, you become a part of the Sunbird family. You are valued, challenged, and recognized as a contributor to our success and helping to build our future. If this sounds like the right place for you, we encourage you to apply to any of the following positions below!
Sunbird store staff enjoy competitive base pay, monthly performance bonuses and supplemental health care benefits. Come experience life at Sunbird today.
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Enjoy these benefits of working with Sunbird!
Supplemental Health Benefits! We offer supplemental health plans to all our employees to help cover unexpected medical costs and emergencies. Looking out for our team is like looking after family – it’s just what you do!
Monthly Performance Bonuses: We believe in rewarding hard work. Based on your performance, we offer all employees monthly bonuses.
NO NIGHT HOURS! Our stores are open from 9:00 AM – 6:00 PM Monday through Saturday, and for only four hours on Sunday. Family is a big part of life, and our limited store hours give you the ability to spend more time with your family and friends!
The ability to work face-to-face with customers and build excellent rapport while enhancing your customer service and sales skills and experience.
This isn’t a boring desk job. You will be able to walk around the property performing lock checks and showing off our units to customers.
A competitive rate of pay plus an excellent bonus structure. The harder you work, the more bonus money you’ll earn!
Paid vacation time, paid sick time, and paid holidays, plus medical, disability, and military leave options.
A free Employee Assistance Program (EAP), storage and rental discounts, an employee wellness program, employee Life Insurance, and much more!
CURRENT JOB OPENINGS
We are always looking for customer superstars to join our team! View the career descriptions below to learn more about our open positions.
Customer Service Representative
As a team member of Sunbird Storage, this position’s primary responsibility is to provide sales and customer service excellence through best practices leading to customer retention, customer loyalty, and a continuous increase in customer satisfaction levels. This includes responsibility for branch operations, team results, team quality, organization, and increasing sales; Call management for incoming and outgoing calls, sales, rent collections and customer service, maintenance of the overall facility, office appearance, and rental unit upkeep.
All team members at Sunbird Storage are responsible for ensuring effective team and cross-team communication, project coordination, site management.
Responsibilities Include:
- Renting self storage spaces & selling our store merchandise
- Providing great service to new and existing customers
- Accepting monthly payments and making bank deposits
- Keeping the property and office clean and tidy. You will be able to walk around the property performing lock checks and showing off our units to customers. This isn’t just a desk job.
- Other general office duties
Please Note:
- Our customers need us on weekends, so you’ve got to work some weekends. But we are as flexible as possible with scheduling to help you achieve a great work-life balance.
- Because you’ll need to make bank deposits, you’ll need a valid driver’s license and a clean driving record. Sorry, but it’s a requirement.
- Accepting monthly payments and making bank deposits
- Every employee must submit to a background check.
- Some of the physical requirements of the job include daily walks of the property, cleaning the units and the property, opening and closing the storage doors (up to 50 lbs), and similar light activities. These are necessary to do this job.
Site Manager
As a team member of Sunbird Storage, this position’s primary responsibility is to lead the team by managing operations and customer service functions. This includes accountability for branch operations, team results, team quality, and increasing sales; Call management for both incoming and outgoing calls, sales, rent collections and customer service, maintenance of overall facility, office appearance, and rental unit upkeep; scheduling.
Other primary duties include: Develop, coach, train, mentor, and manage team members to effectively execute their responsibilities; provide hands-on leadership while performing all team responsibilities (e.g. calls, quotes, sales, facility maintenance, etc.). The site manager leads by example through his/her technical skills, work ethic and experience to: a) develop the team into a high performance, customer focused team; and b) develop each team member’s skills and performance. There is no job too big or too small for a facility manager.
All team members at Sunbird Storage are responsible for ensuring effective team and cross-team communication, project coordination, site management.
Responsibilities Include:
- Maximize the income potential for the facility in accordance with corporate and team objectives
- Supervise duties, delegation, and responsibilities of team members to manage the operation of the facility.
- Ensure that calls received from clients or prospective clients are acted upon.
- Work with Senior management to prepare contracts for provision of facility services, ie cleaning/maintenance
- Work with Senior management to coordinate all repairs, maintenance and renovations carried out at facility and monitor progress and cost of work.
- Compile and maintain records on operating expenses and prepare weekly funding reports.
- Ability to train and incorporate sales strategies to rent units
- Renting self storage spaces & selling our store merchandise
- Providing great service to new and existing customers
- Accepting monthly payments and making bank deposits
- Keeping the property and office clean and tidy. You will be able to walk around the property performing lock checks and showing off our units to customers. This isn’t just a desk job.
- Ability to maintain an excellent customer experience for all customers at all times
- Ability to use and understand basic computer software and telephone systems
- Flexibility to work shifts and/or overtime may occur on an occasional basis.
- Ability to multitask and problem solve
- Ability to deal with unruly customers as needed
- Outdoors – monitoring, cleaning and maintaining the property
- Willingness to travel to multiple retail locations
- Potential job relocation if needs of business require
- Assist with third party requests for investigations if/when needed
- Alarm response if/when needed
- Be prompt and on time for shifts and wear company uniform
- Ability to stand, kneel, lift up to 50 lbs, walk facility grounds
Please Note:
- Our customers need us on weekends, so you’ve got to work some weekends. But we are as flexible as possible with scheduling to help you achieve a great work-life balance.
- Because you’ll need to make bank deposits, you’ll need a valid driver’s license and a clean driving record. Sorry, but it’s a requirement.
- Every employee must submit to a background check.
- Some of the physical requirements of the job include daily walks of the property, cleaning the units and the property, opening and closing the storage doors (up to 50 lbs), and similar light activities. These are necessary to do this job.
Human Resources Generalist
The Human Resources Generalist will perform a wide range of functions. The role includes work in the areas of on/off-boarding, benefits administration, employee relations/ engagement, recruitment, and occupational health & safety. Sunbird is headquartered in Winston-Salem, North Carolina but this position can be remote or hybrid.
Responsibilities Include:
- At least 5 years of HR generalist experience
- Certified CHRP or CHRL candidate or in process is an asset
- Bachelor’s degree in Human Resources Management
- Advanced knowledge of Canadian employment law in all provinces and regulatory compliance is a plus
- Effective, clear, and precise English verbal and written communication skills. Strong written communication and French translation skills are a plus.
- Experienced in a variety of HR disciplines, including talent acquisition, employee coaching, onboarding, and employee engagement
- Experienced in dealing with employee group benefits programs
- Support and implement organizational change by working with management to identify business requirements and implement appropriate solutions.
- In conjunction with the Talent Acquisition team and the hiring manager, participate in the recruitment process and onboarding process where appropriate.
- Good Knowledge of Provincial and Federal employment legislation (e.g.Employment Standards, Human Rights, etc.) and corporate employee policies and guidelines.
Range of responsibilities may include:
- Supplemental health benefits
- Payroll administration
- Hiring process
- Job offers – salary administration
- Monthly performance bonus administration
- Terminations
- Severance pay (ROE)
- WSIB
- WCB
- Company policies and procedures
- Knowledgeable of national, provincial, municipal labor and safety laws
- OH&S compliance
Accounts Payable Specialist
Join our family in the Nest! Sunbird is growing rapidly. We are committed to providing our team members with a safe and happy work environment that fosters open and honest communication, trust, and teamwork.
Responsibilities Include:
- Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.
- Reconciling processed work by verifying entries and comparing system reports to balances
- Maintaining historical records
- Paying employees by verifying expense reports and preparing paychecks
- Paying vendors by scheduling payments and ensuring payment is received for outstanding credit; generally responding to all vendor inquiries regarding finance
- Preparing analyses of accounts and producing monthly reports
- Implement improvements to the payments process
- Making sure payables are managed(entered accurately with appropriate approvals) and all vendors are handled with respect and integrity
- Process and pay all relevant expense reimbursements, credit card statements, trade payable, and all other payables in line with corporate policy
- Manage vendor relations by leading all communication with external stakeholders & manage AP email inbox
- Reconcile all relevant sub-ledgers, accounts, and GL’s in accordance with company policies
- Validate, record, and make payments to vendors and suppliers
- Excellent knowledge and proficiency with management of accounting systems, preferably using Quickbooks products
- Minimum of 3 years of relevant experience in a similar role
